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Why is client already ended or planned to end

Updated over 11 months ago

If client is set to stop or is already ended and you don't know why, you can try open up the log for the subscription and try to see, if the log tells you why.

In the case under here the log for the subscription says that the client cancelled itself.

This is possible if either:

  • A client portal is a part of your setup (where clients can change payment details or cancel subscription

  • Are paying through inapp purchase (Apple or Google) and has cancelled their payments this way

To find the log open up the client and do the following

  1. Right-click on a subscription

  2. Choose Advanced settings

  3. Select History at the left

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