If a customer provides documentation showing multiple charges for the same product, there could be several reasons:
Duplicate Subscriptions: The customer might have signed up more than once, leading to multiple active user accounts.
Try opening the customer section and searching for different keywords to see, if you can find two created customers with nearly identical information
1. Select the dollar sign (Business) in the menu to the left
2. Customers
3. Search for different keywords to see, if you can find two created customers with nearly identical information.
e.g
if customer email is [email protected] try search for "hello_w"
If customer name is Valentina, try search for "valent"
Coach Platform Migration: If you (as a coach) recently migrated to our platform, the customer might still be getting billed through the old system simultaneously.
Overlooked Reserved Funds: The customer might be overlooking that one of the entries on their bank statement is for reserved funds only, which have not actually been debited.