A frequent point of confusion arises when the client's invoice list contains more entries than can be accounted for by the list of subscriptions.
Subscriptions list, as its name implies, is strictly a record of products with a recurring subscription payment type, not a comprehensive list of all purchased products.
Products with other payment types, such as multiple payments or a one-time fee, will generate an invoice but will not appear in the "Subscriptions" section.
The list of invoices is the ultimate record of all bills issued to the client, so there may have been products added that are not visible in the dedicated subscriptions area.
Ways to Identify Multiple Products in Play
You can often spot if there are products beyond the standard subscriptions by following these steps:
Compare Total Paid vs. Invoice Sum: Check if the "Total paid" amount shown for a specific subscription is less than the total sum of all "Succeeded" invoices. A lower subscription total suggests other paid products are contributing to the overall invoice history.
Analyze Invoice Dates for Payment Patterns:
Examine the dates on each invoice. Look for a pattern where some bills share the same date each month—these are likely generated by the same recurring subscription product.
Other invoices might have random dates or display a different, separate fixed payment cycle. These likely correspond to non-subscription products (one-time or multiple payments).
Review Subscription History: You can gain insight into product timelines by checking the creation date of a specific subscription.
Right-click on a subscription and navigate to "Advanced Settings" $\to$ "History".
By viewing when the subscription was initially created, you can get a better idea if there are invoices on the client's account that pre-date the subscription's creation, strongly indicating the purchase of a previous, different product.